Mgr Ops Rooms📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager of Operations Rooms to oversee and manage the execution of all operations within the rooms division departments. This full-time position is based in Medina, Al-Madinah Al-Munawarah, and requires 5-10 years of experience.

Role Overview

The Manager of Operations Rooms will be responsible for managing staff and ensuring the smooth operation of departments such as Front Office, Engineering/Maintenance, and Housekeeping. The primary objective is to continually improve guest and employee satisfaction while maximizing the financial performance of the department. This role involves monitoring compliance with established standards and procedures, leading specific teams, and contributing to the achievement of property goals.

Key Responsibilities

• Assist in managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping.
• Manage staff, ensuring they have the capabilities to meet expectations and translating goals related to guest tracking and productivity.
• Foster a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for service.
• Analyze employee and guest satisfaction results to develop action plans for improvement.
• Ensure compliance with property-specific second effort and recovery plans.
• Publish guest satisfaction results promptly and take proactive approaches to address employee and guest concerns with professionalism and courtesy.
• Communicate and update employees on goals and results, conducting semiannual one-to-one meetings.
• Assist in team scheduling against guest and hours/occupied room goals, performing hourly job functions as needed.
• Understand and promote the brand's service culture, providing excellent customer service and responding timely to department requests.
• Assist in performing required annual Quality audits and verify the implementation of a viable key control program.
• Review financial statements and performance data to identify areas for cost reduction and program improvement, aiming to maximize departmental financial performance.
• Participate in interviewing and hiring decisions, ensuring thorough and timely orientations for new team members.
• Solicit employee feedback, maintain an open-door policy, and ensure property policies are administered fairly and consistently.
• Celebrate successes and publicly recognize team member contributions.

Qualifications and Experience

Candidates should possess one of the following:

• A high school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Work Environment and Location

This is a full-time position located in Medina, Al-Madinah Al-Munawarah. The role operates within the hospitality industry, specifically with Sheraton Hotels & Resorts, a brand under Marriott International.