Senior Facilities and Account Manager Facility Management📣 Job Ad

About the Role

Big Fish Consult is seeking a Senior Facilities and Account Manager to oversee facilities management operations. This full-time position is based in Medina, Saudi Arabia, for a leading facilities services company. The role is responsible for managing overall account Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both hard and soft services.

Role Overview

The Senior Facilities and Account Manager will ensure the effective delivery of hard and soft facilities management services. This involves maintaining high standards of service and performance across all managed accounts, aligning with client expectations and contractual obligations. The role requires a proactive approach to managing operational aspects and client relationships.

Key Responsibilities

• Manage and oversee the delivery of hard facilities management services.
• Manage and oversee the delivery of soft facilities management services.
• Ensure adherence to all Service Level Agreements (SLAs) for managed accounts.
• Monitor and report on Key Performance Indicators (KPIs) for both hard and soft services.
• Maintain operational standards and client satisfaction.

Qualifications and Experience

Candidates should possess 5 to 10 years of relevant experience in facilities management. A strong understanding of both hard and soft services is essential for this role. The ability to manage client accounts effectively and drive performance is a key requirement.

Work Location and Type

This is a full-time position located in Medina, Saudi Arabia. The role operates within a dynamic environment, contributing to a leading facilities services company in the region.

Company and Opportunity

The role is with a client of Big Fish Consult, a prominent facilities services provider in Saudi Arabia. This position offers the chance to work within an established organization and contribute to its ongoing development and progression.