Agent Reservation Sales

About the Role

Courtyard by Marriott is seeking an Agent Reservation Sales to join their team in Mecca, Makkah, Saudi Arabia. This full-time role involves managing all aspects of guest reservations, ensuring accuracy and guest satisfaction. The position requires 0-1 years of experience.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room types, and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue.
• Communicate information concerning designated VIP reservations.
• Input and access data within the reservation system.
• Address challenges in accommodating rooming requests by coordinating with relevant individuals or departments.
• Oversee the accuracy of room blocks and reservations.
• Input group rooming lists using reservation systems and revise room blocks to maintain required room availability.
• Maintain organized files for all groups.
• Set up proper billing accounts in accordance with Accounting policies.

Operational Standards and Guest Relations

• Adhere to all company policies and procedures, ensuring a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate clearly and professionally, preparing accurate written documents and answering telephones with appropriate etiquette.

Team Collaboration and Compliance

• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience is preferred.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Physical Demands

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.