Assistant Front Office Manager The EDITION📣 Job Ad

About the Role

EDITION Hotels is seeking an Assistant Front Office Manager to join our team in Makkah, with responsibilities also covering Jeddah. This full-time role involves assisting the Front Office Manager in administering daily front office functions and supervising staff across Bell/Door, Switchboard, and Guest Services/Front Desk areas. The position requires 5-10 years of relevant experience and focuses on ensuring efficient check-in/check-out processes, maximizing departmental financial performance, and achieving both guest and employee satisfaction.

About EDITION Hotels

EDITION Hotels represents a unique fusion of visionary boutique hotelier Ian Schrager's genius, the service excellence of a world-class luxury hotel, and the global reach of Marriott International. The brand offers a distinct hospitality experience, balancing polish with personality, perfectionism with individualism, and comfort with charisma. EDITION caters to sophisticated, knowledgeable consumers who appreciate quality, originality, design, and superior service, seeking these without conventional limitations.

Key Responsibilities

• Lead, influence, and encourage team members, fostering mutual trust, respect, and cooperation.
• Supervise and manage daily front office operations, ensuring quality standards and customer expectations are consistently met.
• Understand employee positions to perform duties in their absence and ensure employee recognition across all shifts.
• Develop specific goals and plans to prioritize, organize, and accomplish work objectives.
• Handle guest complaints, settle disputes, and resolve grievances or conflicts effectively.
• Collaborate with the Front Office Manager on strategies to continually improve departmental service performance.
• Communicate clear and consistent messages regarding Front Office goals to achieve desired results.
• Function in place of the Front Office Manager during their absence.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.

Guest Service and Operational Standards

• Provide services that exceed expectations to ensure high customer satisfaction and retention.
• Improve service by guiding and coaching individuals to understand guest needs, providing feedback as required.
• Serve as a role model, demonstrating appropriate behaviors and setting a positive example for guest relations.
• Empower employees to deliver excellent customer service and interact regularly with guests to obtain feedback on product quality and service levels.
• Implement and communicate the customer recognition/service program, ensuring process adherence.
• Ensure compliance with all Front Office policies, standards, and procedures.
• Monitor adherence to all credit policies and procedures to reduce bad debts and rebates.

Qualifications and Experience

Candidates for this role should possess 5-10 years of experience in a front office leadership position within the hospitality sector. The ideal candidate will demonstrate strong leadership capabilities and a commitment to operational excellence.

• Proven interpersonal and communication skills to lead and influence others.
• Demonstrated honesty, integrity, and sound financial/business decision-making.
• Ability to analyze information and evaluate results to choose optimal solutions and solve problems.
• Outstanding hospitality skills and a guest-centric approach.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, supporting operations in both Makkah and Jeddah. The role involves working within a dynamic luxury hotel environment, contributing to a team dedicated to delivering exceptional guest experiences.