Assistant Front Office Manager📣 Job Ad

About the Role

Hilton is seeking an Assistant Front Office Manager to join its team in Makkah, Saudi Arabia. This full-time position involves supporting the daily operations of the Front Office, ensuring the delivery of memorable guest experiences, and upholding service standards. The role typically requires 5-10 years of relevant experience in hospitality or front office management.

Key Responsibilities

• Assist in overseeing Front Office activities, including guest service, registration, room inventory management, and adherence to established policies and standards.
• Support the monitoring of guest satisfaction, address service issues, and guide the team in implementing improvements to enhance the guest experience.
• Contribute to revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training to ensure the team is informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to maintain service standards.
• Review VIP reservations and ensure a seamless check-in and check-out experience for VIP guests.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Required Qualifications

Candidates for this role should demonstrate qualities aligned with Hilton's core values, which define success within the organization:

• A commitment to Hospitality, focusing on guest experience.
• Acting with Integrity and adhering to ethical standards.
• Demonstrating Leadership by inspiring others.
• A belief in Teamwork to achieve optimal outcomes.
• A strong sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to daily tasks.

About Hilton

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture. The company focuses on delivering exceptional experiences for guests and building a supportive environment for its Team Members. Hilton has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, maintaining a commitment to providing quality stays across its portfolio of brands.

Career Development and Support

Hilton invests in the wellbeing of its Team Members, providing support throughout their professional journey. The company is committed to fostering an environment where individuals can develop their careers and contribute to setting new standards for the future of travel.

Work Location

This full-time position is based in Makkah, Saudi Arabia.