Associate Customer Service Specialist

About Medtronic

Medtronic is a global leader in healthcare technology, committed to alleviating pain, restoring health, and extending life. With 95,000 employees across more than 150 countries, the company focuses on developing innovative medical technologies that improve the lives of over 72 million patients annually. Medtronic champions healthcare access and equity, fostering a career environment grounded in purpose, growth, and impact.

Role Overview

The Associate Customer Service Specialist serves as the primary contact for all customer order management within the region for Medtronic Saudi Arabia’s Business Units and the Medtronic International Customer Care & Supply Chain group. This full-time position, based in Jeddah, Makkah, Saudi Arabia, involves processing sales and purchase orders and preparing related documentation. The role requires close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers, and Finance Manager, and supports sales activities while contributing to structural improvement projects. Candidates should have 2-5 years of experience in a relevant field.

Key Responsibilities

• Represent the company to both external and internal customers.
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions.
• Monitor and follow up on financial (payment) situations, ensuring customers fulfill contractual terms in collaboration with the Finance department and Business Unit Managers.
• Support sales contracts and related documentation.
• Develop and maintain close day-to-day relationships with distributors and service providers.
• Maintain accurate Customer and Material Master Files.
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
• Manage web-based ordering or registrations.
• Confer with management regarding customer credits, process returned goods for credit, identify quality assurance complaints, and manage price differentials on mail orders.
• Manage inventories at customer facilities using EDI, forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Manage customer complaints and the return process.
• Coordinate on warranty issues.
• Maintain return acceptance criteria.
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
• Support the organization of efficient third-party warehousing & distribution operations.
• Support the establishment of an effective quality management system.

Qualifications and Requirements

• 2-5 years of relevant experience.
• Good knowledge of Incoterms, customs clearance, and certification procedures.
• Understanding of product flow through third-party logistic suppliers to transit warehouses and final customers.
• Excellent communication skills.
• Ability to understand and comply with specific customer requirements and needs.

Compensation and Benefits

Medtronic offers a competitive salary and a flexible benefits package. The company is committed to its employees, recognizing their contributions and allowing them to share in the success they help create. A wide range of benefits, resources, and competitive compensation plans are designed to support employees at every career and life stage. This position is eligible for the Medtronic Incentive Plan (MIP).