Guest Relations Executive

About Jumeirah

Jumeirah, a global luxury hospitality leader and member of Dubai Holding, manages a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Established in 1999, Jumeirah is recognized for its beachfront resorts, city hotels, and exclusive residences, known for providing distinguished service and unique experiences.

About Jumeirah Jabal Omar Makkah

Located in Makkah, minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers comfort, connectivity, and Arabian hospitality. The hotel spans four towers and includes various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests can experience views of the Grand Mosque and a diverse culinary offering that features Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

The Role: Guest Relations Executive

Jumeirah Jabal Omar is seeking a Guest Relations Executive – Front Office to join its team in Makkah. This full-time position involves ensuring a high standard of guest service and satisfaction, with an attractive salary paid in Saudi Riyals (SAR).

Key Responsibilities

• Provide a warm welcome and assist guests in accordance with Jumeirah Brand Standards.
• Observe and respond to guests approaching the Hotel entrance and guest relations desk.
• Escort all guests to their room/suite/Gold lounge and conduct a full hotel tour.
• Handle guest inquiries and complaints, ensuring they are resolved quickly, courteously, professionally, and to the guests' satisfaction.
• Alert the Guest Relation Supervisor/Manager, a senior member of Front Office Management, or the relevant Department to any issues that may arise during a shift.
• Maintain knowledge of all room types, rates, and the hotel’s features and facilities.

Work Type and Compensation

This is a full-time position based in Makkah. The role offers an attractive salary, paid in Saudi Riyals (SAR).