IT Change Manager📣 Job Ad

About the Role

The Saudi National Bank (SNB) is seeking a dedicated IT Change Manager to join its team in Jeddah or Makkah, Saudi Arabia. This full-time position is crucial for maintaining the stability and integrity of IT services across the organization. The role involves overseeing the entire change management lifecycle to ensure controlled and efficient IT operations.

Role Purpose and Impact

The IT Change Manager is accountable for governing and facilitating the Change Management process, ensuring that all IT changes, from standard to emergency, are assessed, authorized, implemented, and reviewed in a controlled and risk-managed manner. This position protects the stability of IT services by preventing unauthorized or poorly planned changes from negatively impacting business operations. The role acts as a strategic advisor and process owner, collaborating closely with technical teams, business units, and senior leadership to balance agility with robust governance.

Key Responsibilities

• Own and operate the end-to-end Change Management process, adhering to ITIL best practices and organizational policy.
• Chair and facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, ensuring effective risk assessment and authorization of changes.
• Review, evaluate, and approve or reject Request for Change (RFC) submissions based on risk, impact, and resource availability.
• Maintain the Change Schedule (Forward Schedule of Change — FSC) and coordinate change windows with operational teams.
• Assess the risk and business impact of proposed changes, ensuring appropriate mitigation strategies and rollback plans are in place.
• Identify conflicts, dependencies, and potential clashes between concurrent changes across infrastructure, applications, and services.
• Communicate approved changes and their impact to all relevant stakeholders in a timely and clear manner.
• Act as the primary liaison between technical teams and business units during planned changes, upgrades, and service windows.
• Produce clear, concise Change Management reports and post-implementation reviews (PIRs) for leadership.

Qualifications and Experience

• A minimum of 5 to 10 years of experience in IT Change Management or a related field.
• Demonstrated expertise in ITIL best practices and their application in a corporate environment.
• Proficiency in administering and optimizing Change Management modules within ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.

Process Optimization and Compliance

The IT Change Manager is responsible for defining, maintaining, and continuously improving Change Management policies, processes, procedures, and templates. This includes ensuring all change activities are properly documented, auditable, and compliant with governance and regulatory requirements. The role also involves identifying and remediating unauthorized changes (change without authorization — CWA), enforcing process adherence, and collaborating with Incident and Problem Management teams to identify change-related incidents and prevent recurrence. A key aspect is driving automation and adoption of pre-approved and standard change models to increase operational agility.

Location and Employment Type

This is a full-time position with The Saudi National Bank (SNB), based in Jeddah or Makkah, Saudi Arabia. The salary for this role will be discussed during the interview process.