Sales Executive

About the Role

Harry Winston is seeking a Sales Executive to join their team in Makkah, with locations in Jeddah and Makkah. This full-time role requires 2-5 years of experience and focuses on delivering an exceptional luxury client experience, driving sales performance, and building long-term client relationships while upholding the brand’s heritage, values, and standards. The Sales Executive will be responsible for achieving individual sales targets and contributing to the boutique’s commercial success.

Key Responsibilities

• Achieve individual sales targets and contribute to overall boutique sales objectives.
• Identify sales opportunities and convert boutique visitors into clients.
• Promote products, collections, and brand offerings in accordance with established standards.
• Demonstrate strong product knowledge, including technical features, craftsmanship, heritage, and storytelling.
• Maximize sales opportunities through cross-selling and up-selling techniques.
• Deliver a personalized luxury customer experience throughout the client journey.
• Build and maintain long-term relationships with existing and prospective clients.
• Conduct timely follow-ups on inquiries, quotations, reservations, and after-sales requests.
• Capture and maintain accurate client information within the CRM system.
• Support clienteling initiatives and VIP customer engagement activities.
• Ensure the boutique is maintained according to brand visual merchandising and operational standards.
• Support stock handling procedures and inventory accuracy.
• Continuously develop knowledge of products, collections, industry trends, and competitors.
• Represent the brand professionally at all times, maintaining a high standard of personal appearance.
• Collaborate effectively with boutique colleagues to achieve business objectives.

Performance Indicators

Performance will be measured against key indicators including:

• Individual Sales Achievement (% vs Target), Average Transaction Value (ATV), Units Per Transaction (UPT), and Conversion Rate.
• Number of New Clients Acquired, CRM Data Accuracy, Client Follow-Up Completion Rate, and Repeat Customer Rate.
• Customer Satisfaction Score, Mystery Shopper Score, and Service Quality Compliance.
• Inventory Accuracy and Compliance with Boutique Standards.

Authority and Decision Making

The Sales Executive manages customer interactions and sales opportunities within approved boutique procedures. This includes providing product recommendations and solutions to clients. Discount requests, complaints, or exceptional situations are to be escalated to management. The role does not include authority to approve discounts, special pricing, or policy exceptions.

Key Challenges

Challenges for this role include achieving ambitious sales targets in a competitive luxury market, building long-term relationships with high-net-worth clients, and maintaining luxury service standards during peak business periods. Balancing sales performance with exceptional customer experience and keeping client portfolios active and engaged are also critical aspects of the role.

Application Process

We invite qualified candidates to apply for this position.