Service Leader F&B (Captain)📣 Job Ad

Role Overview

The Service Leader F&B (Captain) at Shangri-La Jeddah plays a central role in delivering exceptional dining experiences within the Food & Beverage outlet. This full-time position is critical for upholding the renowned Shangri-La service standards and ensuring guest satisfaction. The role is based in Jeddah, within the Makkah region.

Core Responsibilities

• Provide the highest quality of friendly service to customers, aligning with the Shangri-La Jeddah philosophy.
• Ensure service standards are consistently met on the assigned station.
• Possess a strong understanding of the menu and the preparation of each dish to effectively suggest selections to guests.
• Handle minor guest complaints and report them to the Manager or Assistant for proper action.
• Ensure accurate billing is completed and posted accordingly.
• Adhere to Shangri-La Food Safety Processes and Procedures.
• Regularly check and ensure compliance with personal hygiene and staff grooming standards.

Service Excellence and Team Coordination

This role involves assisting the Outlet Manager with daily operations and overseeing the activity of Waiters/Waitresses to ensure maximum service quality is extended to guests. The Service Leader F&B (Captain) is also responsible for fostering smooth cooperation and coordination between the Restaurant, Kitchen, and Stewarding teams, ensuring timely service delivery. Additionally, the role includes assisting in the training and development of subordinate colleagues to contribute to the overall success of the F&B outlet.

Required Experience and Qualifications

• Minimum of 2 years of experience as an F&B Captain in 5-star hotels.
• Proven experience in a high-end restaurant environment.

Essential Skills and Attributes

• Great conversational skills for engaging effectively with guests.
• A positive attitude and a willingness to learn and adapt within a dynamic hospitality setting.

About Shangri-La Jeddah

Shangri-La Group is a renowned international luxury hotel and resort company. This full-time Service Leader F&B (Captain) position is an opportunity to contribute to the high standards of service at Shangri-La Jeddah, located in the vibrant city of Jeddah, Makkah, Saudi Arabia.