Training & Instructional Design Specialist Bilingual

About the Role

BinDawood Holding is seeking a Training & Instructional Design Specialist Bilingual to join its hypermarket operations in Jeddah, Makkah. This full-time role reports to the Training Manager and focuses on both training delivery and instructional design. The specialist will contribute to the development and upskilling of the retail workforce, ensuring high standards in customer service and operational efficiency.

Role Responsibilities

The position is divided between hands-on training delivery (60%) and instructional design (40%).

Training Delivery & Facilitation (60%)

• Conduct onboarding, product knowledge, and customer service training for hypermarket floor staff, merchandisers, and cashiers.
• Deliver training sessions in English, Arabic, Urdu, and Hindi to accommodate a diverse multinational team.
• Provide on-the-job coaching directly on the shop floor, monitor compliance with retail standards, and evaluate training effectiveness.
• Manage training schedules, track attendance, and collect feedback to assess the impact of learning initiatives.

Instructional Design & Content Development (40%)

• Design, develop, and update training materials, including quick-reference guides, operational job aids, and interactive micro-learning modules.
• Translate and localize retail procedures into simple, visual multi-lingual content (Arabic/Urdu/Hindi).
• Collaborate with category managers and store leadership to identify skill gaps and design targeted learning interventions.

Experience and Qualifications

Candidates should possess 2-5 years of relevant experience in training and instructional design, preferably within a retail or hypermarket environment.

Compensation and Benefits

BinDawood Holding offers a competitive salary package, which is not disclosed, and comprehensive medical insurance. The role provides opportunities for professional growth within the retail sector.