أخصائي مبيعات هاتفية

Tasks and Responsibilities

1. Make phone calls to potential and existing customers according to customer lists and available sales opportunities.
2. Introduce the company's products and services and explain their advantages and value to the customer in a clear and professional manner.
3. Identify customer needs, understand their requirements, and offer them the appropriate product or service.
4. Follow up with customers and sales opportunities continuously until the sale is completed.
5. Handle customer inquiries and respond to sales objections professionally.
6. Record and update customer data, calls, and follow-up results in the approved system or CRM.
7. Adhere to the monthly and weekly sales targets and performance indicators set for the job.
8. Follow up with customers who have shown previous interest and convert interest into actual sales opportunities.
9. Coordinate with relevant departments to complete sales procedures and fulfill customer orders.
10. Maintain and update the customer database continuously and accurately.
11. Prepare periodic reports on calls, customers, sales opportunities, sales, and conversion rates upon request.
12. Adhere to prices, offers, policies, and procedures approved by the company and do not make any unauthorized promises or discounts.
13. Maintain the confidentiality of customer data and the company's commercial information.
14. Deal with customers in a professional manner that reflects the company's image and maintains a high level of customer satisfaction.
15. Follow up with customers after the sale as needed to ensure their satisfaction and support repeat sales or referral opportunities.
16. Perform any other tasks related to the nature of the job assigned by the direct manager.

Requirements and Qualifications

Educational Qualification:

• Diploma or Bachelor's degree in Business Administration, Marketing, Sales, or any related field.
• Other suitable qualifications may be accepted with the availability of the required experience and skills.

Work Experience:

• Previous experience in telemarketing, sales, or customer service is an advantage.
• Experience in using CRM systems or customer management systems is preferred.

Skills and Abilities:

• Excellent communication, persuasion, and negotiation skills.
• Ability to build a good relationship with customers over the phone.
• Ability to handle objections and close sales.
• Listening skills and understanding customer needs.
• Ability to achieve sales targets and work according to defined performance indicators.
• Ability to follow up continuously and organize customers and sales opportunities.
• Proficiency in using computers and Microsoft Office programs.
• Ability to use CRM systems and update customer data.
• Good skills in report preparation and follow-up.
• Ability to work under pressure and withstand the nature of the job based on achieving targets.
• Commitment, discipline, good appearance, and professional behavior in dealing with customers.