Agent Front Desk

About the Role

Marriott International is seeking an Agent-Front Desk to join their team in Medina. This full-time position involves assisting guests with various needs, managing check-ins and check-outs, and ensuring a smooth guest experience. The role requires 0-1 years of experience.

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit.
• Process all check-outs, resolving any late or disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Run daily reports (arrivals, departures), identify special requests, and verify report accuracy.
• Assist staff with expediting problem payments, such as issues processing credit cards.
• Follow up with guests regarding satisfaction with guest-related issues.
• Anticipate sold-out situations and secure alternative accommodations when the property cannot house guests with reservations.
• Cash guests' personal and traveler's checks.
• Review shift logs/daily memo books and document pertinent information.
• Count and balance the bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.

Team and Culture

As part of the Sheraton family, a brand within Marriott International, you will contribute to a global community focused on creating a sense of belonging for guests. The team emphasizes engaging experiences and thoughtful service. This role is suitable for individuals who are team players and committed to delivering meaningful guest experiences.

Workplace Conduct and Standards

• Assist management in training, motivating, and coaching employees, serving as a role model.
• Report accidents, injuries, and unsafe work conditions to the manager; complete all required safety training and certifications.
• Adhere to all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.