Customer Support Representative📣 Job Ad

About the Role

ProForce HR is seeking a full-time, remote Customer Support Representative based in Medina, Al Madinah, Saudi Arabia. This role is designed for individuals who excel at helping others and are committed to delivering excellent service. The primary focus is to provide professional assistance and create positive experiences for customers through timely communication and effective problem-solving.

Role Purpose

The successful candidate will be responsible for responding to customer enquiries, providing accurate information, and documenting interactions to support customer satisfaction goals. This position involves working collaboratively with internal teams to address issues efficiently, while consistently maintaining professionalism, empathy, and a commitment to delivering high-quality support experiences.

Key Responsibilities

• Respond to customer enquiries through phone, email, chat, or online platforms.
• Provide accurate information about products, services, and processes.
• Resolve customer concerns efficiently and professionally.
• Document customer interactions and update records.
• Escalate complex issues when necessary.
• Maintain a positive and helpful communication style.
• Follow customer service procedures and guidelines.
• Identify opportunities to improve customer experiences.
• Manage multiple customer requests effectively.
• Meet service quality and performance targets.

Qualifications and Skills

• High school diploma or equivalent is required.
• Previous customer service, support, call centre, or administrative experience is preferred.
• Experience with CRM systems is an advantage.
• Strong verbal and written communication skills.
• Customer-focused mindset.
• Ability to remain professional under pressure.
• Strong problem-solving abilities.
• Comfortable using customer service software and digital tools.
• Ability to multitask effectively.
• Strong attention to detail.

Work Setting and Experience

This is a full-time remote position, requiring a reliable internet connection and a dedicated remote workspace. The role is suitable for individuals with 0-1 years of experience, and entry-level applicants who demonstrate strong communication skills are welcome to apply.

Equal Opportunity Statement

ProForce HR is committed to fostering a workplace built on respect, inclusion, and equal access to opportunities. We encourage applications from qualified individuals of all backgrounds and make hiring decisions based on skills, qualifications, experience, and business requirements, without discrimination based on protected characteristics under applicable employment laws.