Customer Service Representative📣 Job Ad

About the Role

Al Hassan Ghazi Ibrahim Shaker Co. is seeking a Customer Service Representative to join their team in Riyadh. This full-time position serves as the primary interface between customers and the company, with a focus on delivering positive interaction experiences.

Role Purpose

The Customer Service Representative is responsible for providing assistance and resolving customer inquiries. This role requires delivering exceptional customer service across various communication channels, including inbound and outbound phone calls, email, and social media platforms.

Key Responsibilities

• Efficiently handle high volumes of incoming and outgoing calls promptly.
• Provide product or service details, troubleshooting support, and solutions to address customer requirements.
• Address and resolve customer issues, complaints, and requests promptly and effectively.
• Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
• Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
• Communicate effectively and professionally with customers to build rapport and trust.
• Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
• Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
• Aim to surpass customer expectations and ensure a positive experience at every interaction.
• Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
• Follow communication “scripts” when handling different topics.
• Achieve personal and team goals, both qualitative and quantitative.
• Validate and resolve customer complaints, ensuring closure both with customers and in internal systems.

Required Skills and Attributes

• Demonstrated ability to manage high call volumes and diverse communication channels.
• Strong problem-solving and troubleshooting skills.
• Customer-focused approach with a commitment to service excellence.
• Proficiency in active listening and empathetic communication.
• Capacity to quickly acquire and apply knowledge of product and service details.
• Goal-oriented mindset with a focus on achieving performance targets.

Company Alignment and Compliance

The successful candidate will ensure their work aligns with Shaker Group's vision, mission, values, and strategic priorities. Adherence to all company guidelines and policies is a fundamental requirement of this position.

Application Information

We invite qualified candidates to apply for this full-time Customer Service Representative position in Riyadh.