Customer Service Representative📣 Job Ad

About the Role

Kaizen Firm, a prominent recruitment leader in the MENA region, is seeking a Customer Service Representative for one of its esteemed clients. This full-time position is based in Riyadh, Saudi Arabia, and is suitable for candidates with 0-1 years of professional experience.

About Our Client

Our client, established in 1841, stands as the world’s leading source of business information and insights, enabling companies to Decide with Confidence®. They manage business operations across 64 countries, covering the Middle East, South Asia, Africa, and the Indian Ocean/Pacific Islands regions.

Key Responsibilities

• Oversee and manage the daily influx of leads for specific D&B products.
• Handle client communication professionally, providing information about service offerings and addressing inquiries from existing clients.
• Support sales teams in managing fresh inquiries.
• Maintain detailed records of inquiries, requests, complaints, and comments, ensuring follow-up with relevant parties to facilitate necessary actions.
• Liaise with other departments to ensure the timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Acquire and maintain comprehensive knowledge of all existing D&B offerings.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Required Experience and Qualifications

• A minimum of 0-1 years of experience in a customer service, client relations, or similar role.

Key Attributes and Skills

• Demonstrated ability to communicate professionally and effectively with clients.
• Strong organizational skills for record maintenance and follow-up.
• Capacity to build and maintain professional customer relationships.
• Proactive approach to learning and understanding product offerings.
• Ability to collaborate effectively with internal departments.

Work Environment

This full-time position offers an opportunity to work within a dynamic environment in Riyadh, Saudi Arabia, supporting a global leader in business information and insights.