Customs Clearance Associate ( National )

About Shipa

Shipa Delivery is an online platform facilitating parcel delivery for businesses and consumers within the GCC. The platform connects users with a network of delivery assets and services through mobile apps and online business dashboards. Shipa Delivery offers on-demand, same-day, next-day, and cross-border delivery services, including package collection within one hour. Its technology stack provides real-time parcel tracking via GPS and integrated solutions for last-mile logistics and automated delivery management for businesses.

Role Summary

Shipa is seeking a Customs Clearance Associate to join its team in Medina, Al Madinah, Saudi Arabia. This full-time role involves managing customs documentation and compliance processes for international shipments. The associate will coordinate with customs authorities, carriers, and other relevant parties to ensure timely clearance of goods, minimize delays, and ensure all necessary paperwork is completed accurately. The role also requires staying updated on customs regulations and trade laws to maintain compliance with local and international trade rules.

Key Responsibilities

• Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, and certificates of origin.
• Ensure compliance with all applicable customs laws, regulations, trade agreements, and company policies.
• Submit customs declarations to authorities and facilitate timely clearance of goods to prevent delays or fines.
• Serve as the primary point of contact between customs authorities, shipping companies, and the company to resolve customs issues or discrepancies.
• Calculate and verify customs duties, tariffs, and taxes, ensuring accuracy and cost minimization.
• Maintain accurate and up-to-date records of all customs documents and transactions.
• Address and resolve issues or delays related to customs clearance, collaborating with customs brokers or third-party service providers as needed.
• Provide guidance to internal teams or clients regarding import/export regulations, goods classification, and documentation requirements.
• Identify potential risks in the customs clearance process, such as non-compliance or delays, and implement proactive mitigation measures.

Qualifications and Experience

• Bachelor's degree, preferably in logistics and supply chain management.
• Minimum of 4 years of experience in Customs Clearance or Cross Border operations.
• Experience in or exposure to logistics and e-commerce is preferred.

Required Skills

• Strong interpersonal skills and a collaborative team player.
• Ability to perform effectively under pressure in a fast-paced and professional environment.
• Strong analytical and technical skills.
• Knowledge of strategic planning principles.
• Flexibility and willingness to undertake physical work and rotational shifts.

Work Environment

The successful candidate will join a team that values speed and care, working in a dynamic environment that encourages continuous improvement and customer engagement. This role is based in Medina, Al Madinah, Saudi Arabia, and is a full-time position requiring flexibility for physical work and rotational shifts.