Mgr Food & Beverage I

About the Role

Sheraton Hotels & Resorts is seeking a Mgr Food & Beverage I to oversee all food and beverage operations. This full-time position is based in Medina, Al Madinah, Saudi Arabia, and requires 5-10 years of relevant experience. The role focuses on ensuring guest and employee satisfaction, maintaining operational standards, and achieving financial objectives.

Key Responsibilities

• Manage all food and beverage operations, including culinary, restaurant, beverage, and room service.
• Develop and implement a business plan for food and beverage departments.
• Ensure compliance with all applicable food and beverage laws and regulations.
• Develop and manage financial, employee engagement, and guest satisfaction plans.
• Maintain a positive cost management index for kitchen and restaurant operations.

Team Leadership and Development

• Supervise and manage daily operations of the Food and Beverage departments.
• Lead, influence, and encourage team members through strong interpersonal and communication skills.
• Foster an environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
• Provide proactive coaching and counseling, and respond to employee concerns.
• Monitor employee productivity and set clear expectations for performance.
• Conduct timely performance reviews and identify developmental needs.

Ensuring Guest Satisfaction

• Provide excellent customer service and proactively address guest concerns.
• Understand and drive alignment with the brand's service culture.
• Set service expectations for all guests and take ownership of complaints until resolution.
• Verify that all banquet functions meet or exceed guest expectations.
• Improve service by guiding and coaching individuals to understand guest needs.

Human Resources and Administrative Activities

• Provide guidance and direction to subordinates, including setting and monitoring performance standards.
• Promote fair treatment and open-door policies within the department.
• Identify educational needs, develop training programs, and instruct others.
• Develop action plans based on employee engagement and guest satisfaction results.
• Comply with all corporate accounting procedures.
• Analyze information and evaluate results to solve problems effectively.
• Drive effective departmental communication through logs and meetings.

Qualifications

• 5-10 years of experience in food and beverage operations.
• Demonstrated knowledge of applicable food and beverage laws and regulations.
• Proficiency in budget management and financial objectives.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage day-to-day operations and ensure quality standards.