Reservations Agent

Receiving and managing all reservation requests efficiently and professionally, ensuring accurate data entry into the hotel management system, achieving the highest possible occupancy rate while providing excellent customer service that reflects the hotel's quality.

• Receiving reservation requests via phone, email, website, and various booking platforms.
• Accurately entering all reservations into the hotel management system. 
• Modifying or canceling reservations according to hotel policy.
• Confirming reservations and sending confirmation messages to customers.
• Following up on guaranteed and non-guaranteed reservations.
• Reviewing daily reservations and ensuring their accuracy.