Reservations Agent📣 Job Ad

About Accor and Raffles Hotel Jeddah

Accor is seeking a Reservations Agent for the Raffles Hotel Jeddah, located in Jeddah, Saudi Arabia. The Raffles Hotel Jeddah offers expert service and world-class luxury, upholding the high standards, special touches, and trademark elegance characteristic of the Raffles brand.

The Role of Reservations Agent

As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by efficiently managing bookings and providing comprehensive information about hotel services. This full-time position focuses on maximizing revenue through effective sales techniques and maintaining high standards of service. The role is suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.
• Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.
• Utilize up-selling techniques to maximize room revenue and promote hotel services.
• Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.
• Follow up on guest requests and inquiries within 24 hours of receipt.
• Assist with group bookings and manage allotments as directed by management.
• Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.
• Monitor and update hotel availability to optimize occupancy rates.
• Prepare daily reports on reservations, cancellations, and modifications.
• Maintain knowledge of local attractions and events to assist guests with inquiries.
• Adhere to hotel policies and procedures, ensuring compliance with industry standards.
• Participate in regular training sessions to stay updated on new offerings and reservation techniques.

Required Qualifications and Skills

• Knowledge of hospitality industry standards and best practices.
• Ability to remain calm and professional under pressure.
• Cultural sensitivity and adaptability to work in a diverse environment.

Work Schedule and Environment

This full-time position requires a flexible schedule, including availability to work evenings, weekends, and holidays as required. The Reservations Agent will operate within a dynamic hotel environment, contributing to the guest experience at Raffles Hotel Jeddah.

Application Information

Candidates interested in the Reservations Agent role at Raffles Hotel Jeddah are encouraged to apply.