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About Theeb Rent a Car

Theeb Rent a Car is seeking a Leasing Supervisor to join its team in Riyadh, Saudi Arabia. This full-time role involves overseeing branch operations efficiently and leading a team to achieve sales targets and deliver excellent customer service, while ensuring adherence to established policies and procedures.

Role Purpose

The primary objective of this role is to supervise the efficient operation of the branch, guide the team towards achieving sales goals, and ensure the provision of distinguished customer service. The supervisor will also be responsible for maintaining compliance with all approved policies and procedures.

Key Responsibilities

• Distribute daily tasks to branch employees and ensure efficient workflow.
• Monitor workflow and sales performance within the branch, ensuring the achievement of targets and required service standards.
• Prepare and coordinate employee work schedules to ensure optimal branch coverage.
• Conduct periodic reviews of branch needs and escalate them to management when necessary.
• Follow up on customer reservations, confirm them, and ensure a smooth and fast booking process.
• Explain the terms of partial payment contracts to customers, ensuring clarity and compliance.
• Implement approved systems and policies within the branch.
• Execute improvements to work mechanisms to enhance operational efficiency.
• Contribute to increasing the customer base by improving service delivery and customer communication.
• Prepare and submit periodic reports on workflow to management.
• Coordinate car and employee transfers between branches to support operational needs.

Qualifications and Experience

• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent).
• A minimum of 2-3 years of experience in car rental in a supervisory role.

Required Skills

• Leadership and supervisory skills to manage a team.
• Excellent communication and customer service skills.
• Ability to solve problems and make decisions under pressure.
• Organizational and time management skills.
• Proficiency in computer programs (Excel, Word) and reservation management systems.
• Analytical skills for monitoring reports and indicators.
• Fluency in both Arabic and English (speaking and writing).