ممثل خدمة عملاء

1. General Objective of the Job

Building a positive and direct relationship with the public by responding quickly and accurately to all interactions (comments, messages, reviews) on social media platforms and Google Maps, to ensure the highest levels of satisfaction and enhance the company's image.

Instant Response Management: Follow up on notifications and respond to private messages and comments on (Facebook, Instagram, X, TikTok) as soon as they arrive.

2. Key Tasks and Responsibilities:

Google Reviews Management (Google Business Profile): Respond intelligently to customer reviews, whether positive (by thanking them) or negative (by resolving their issues and absorbing their anger).

Converting Inquiries into Sales: Direct potential customers to the appropriate products or services and provide them with the necessary links.

Managing Minor Crises: Deal with negative comments or cyber-attacks wisely and calmly according to company policy, to prevent the problem from escalating.

Collecting Data and Feedback: Monitor recurring complaints or suggestions and escalate them to management to improve the quality of service or product.

Prepare periodic weekly and monthly reports.

Proficient in using Office programs (Excel - Power Point - Word)

Follow up on delivery applications and prepare the necessary reports.