Guest Services Associate

about 1 month ago

Job Description

Welcoming and greeting customers professionally.
Managing and organizing reservations and following up on them.
Coordinating customer distribution to tables according to the restaurant's capacity.
Answering phone calls and inquiries.
Following up on waiting lists and informing customers of the expected waiting time.
Coordinating with the service team and supervisors to ensure smooth workflow.
Handling customer feedback and complaints and escalating them to management.
Maintaining the cleanliness and orderliness of the reception area
Providing information about the menu, offers, and available services
Evening shift.
9 working hours daily (including one hour break).
Working in shifts according to operational needs