Account Manager I📣 Job Ad

Position Summary

Amazon Saudi Arabia is seeking an Account Manager I to join its Hub Delivery team in Riyadh. This full-time role involves managing relationships with Hub Store partners and overseeing daily Hub operations within last-mile stations. The Account Manager I acts as a critical link between Amazon and its Hub Store partners, ensuring operational excellence and managing complex workflows that directly impact customer satisfaction.

Role Overview

Operating at the intersection of operations and program management, this position is responsible for stakeholder engagement, driving quality standards, and identifying optimization opportunities across the Hub network. The role requires the ability to analyze performance data, implement corrective actions, and develop sustainable solutions that scale with network expansion plans.

Core Responsibilities

• Manage Hub Store relationships by providing guidance, conducting quality discussions, and ensuring operational compliance to protect Amazon's brand image and meet customer expectations.
• Monitor and improve key performance indicators through data analysis, identifying optimization opportunities, and implementing corrective actions to achieve business targets.
• Partner with On-The-Road (OTR) Safety and Station Managers to ensure business safety compliance and proper implementation of Last Mile processes within Delivery Stations.
• Identify workflow inefficiencies and implement operational improvements at both network and individual Hub Store levels to enhance overall performance and customer experience.

A Typical Day

A typical day begins with reviewing performance metrics and identifying immediate concerns requiring attention. The Account Manager I coaches Hub Store owners on compliance standards and operational best practices, while addressing quality issues affecting delivery performance. Throughout the day, collaboration with OTR partners and ADE's/CTLs ensures alignment on processes and resource planning. This role also involves conducting deep dives into customer metrics, developing improvement strategies, and serving as the voice of the stores within the AMZL business. Part of the time is dedicated to supporting new store onboarding to meet peak volume demands.

Required Experience

Candidates for this role should possess expertise in operations, logistics, or e-commerce. The position requires the ability to dive deep into performance data, implement corrective actions, and develop sustainable solutions that can scale with network expansion plans. Experience in stakeholder engagement and driving quality standards is also essential.

About the Hub Delivery Team

The Hub Delivery team is a component of Amazon's expanding delivery network. This team partners with customer-focused small business owners who facilitate deliveries in complex last-mile scenarios. The team is currently building the Hub network across multiple countries, including UAE, Egypt, Japan, Mexico, Spain, and the US, with ongoing plans for global expansion. This role offers an opportunity to contribute to the future of Amazon's delivery network during a period of growth and transformation.