Assistant Front Desk Manager📣 Job Ad

About the Role

Boutique Group is seeking an Assistant Front Desk Manager to join its team in Riyadh. This full-time position involves supporting the Front Office Manager in overseeing all front desk operations. The role focuses on managing staff involved in guest check-ins and check-outs, handling reservations, and addressing guest inquiries to ensure high standards of service and operational efficiency.

Guest Experience Management

• Ensure the delivery of exceptional guest experiences by maintaining high service standards and attention to detail throughout front office operations.
• Assist in developing and implementing strategies to consistently exceed guest expectations and enhance guest satisfaction.
• Coordinate room assignments to maximize occupancy rates while accommodating guest preferences and special requests.
• Address guest complaints in a timely and professional manner, coordinating with other departments as needed to resolve issues.
• Assist in inspecting VIP rooms and addressing complex inquiries to attend to guest needs effectively.

Operational Oversight

• Oversee the day-to-day operations of the Front Office, ensuring smooth functioning during shifts.
• Act as the Manager on Duty, responsible for Front Office operations during assigned shifts, handling guest complaints and related problems, and reporting them appropriately.
• Collaborate with other department heads to ensure seamless coordination and communication across all hotel departments.
• Check and resolve room and person discrepancies as reported by Housekeeping.
• Operate the OPERA Management system to assist the Front Office Team.

Financial and Compliance Responsibilities

• Ensure accurate and secure processing of all guest payments, including credit cards, cash, and other forms of payment.
• Manage the front desk cash drawer, including cashing out at the end of shifts and ensuring all funds are accounted for.
• Prepare financial reports related to front desk operations, such as daily revenue summaries and end-of-day reports.
• Approve and sign for petty cash, rebates, and other transactions as required by Front Office cashier operations.
• Ensure compliance with all applicable regulations and standards related to the Front Office, including health, safety, and security.
• Maintain a safe and secure environment for guests and staff by implementing appropriate security measures and emergency response protocols.
• Conduct regular inspections to identify potential hazards and take necessary corrective actions.
• Stay informed about industry best practices and implement necessary changes to maintain compliance.

Team Leadership and Professional Development

• Assist in recruiting, training, and supervising front office staff, providing guidance and support.
• Provide leadership and create a positive work environment, fostering teamwork and productivity.
• Conduct regular performance evaluations, provide constructive feedback, and implement necessary training and development initiatives.
• Foster a culture of excellence and continuous improvement within the front office.
• Demonstrate a passion for growth and development, encouraged by personal success.
• Approach tasks with courage, self-confidence, and professionalism, especially in extraordinary situations.
• Trust and show confidence in others, delegating effectively while managing self and time efficiently.