Back Office Agent📣 Job Ad

About the Role

2P Perfect Presentation is seeking a Back Office Agent to join its team in Riyadh. This full-time role involves supporting daily operations by managing customer requests, processing transactions, and maintaining accurate records. The agent will play a key role in ensuring efficient back-office functions and coordinating with various internal departments.

Role Overview

The Back Office Agent is responsible for handling a variety of administrative and operational tasks to ensure smooth business processes. This includes data analysis, report generation, and adherence to established quality standards. The position requires a detail-oriented individual capable of managing multiple tasks and maintaining confidentiality.

Key Responsibilities

• Handle back-office tasks and ensure all requests are processed within required timelines.
• Review and verify customer information and supporting documents.
• Collect, organize, and analyze operational data to support business decisions.
• Prepare daily, weekly, and monthly reports as required.
• Create and maintain reports using Microsoft Office Excel and PowerPoint.
• Coordinate with internal departments to resolve customer requests and operational issues.
• Follow established procedures, policies, and quality standards.
• Monitor pending requests and ensure timely follow-up and closure.
• Maintain confidentiality and accuracy when handling customer information.
• Support continuous improvement of back-office processes and customer experience.

Required Skills and Attributes

• Strong attention to detail and organizational skills.
• Proficiency in data collection, organization, and analysis.
• Competence in using Microsoft Office Excel and PowerPoint for reporting.
• Ability to coordinate effectively with internal teams.
• Adherence to established procedures and quality standards.
• Commitment to maintaining confidentiality and accuracy.

Work Environment

This is a full-time position based in Riyadh. The Back Office Agent will work within a team environment, collaborating with various departments to ensure operational efficiency and customer satisfaction.

Application Process

Candidates interested in this Back Office Agent position are encouraged to apply. Further details regarding the application process will be provided upon inquiry.