Business Development Specialist

Job Title: Business Development Executive – Facility Management

المسمى الوظيفي: مطور أعمال – إدارة المرافق

Job Summary (ملخص الوظيفة):

Responsible for business development in the facility management sector by attracting new clients, managing relationships with existing clients, preparing technical and financial proposals, and coordinating with operations teams to ensure the delivery of high-quality services and achievement of company goals.

Key Responsibilities (المهام والمسؤوليات):

1. Field Operations (المهام الميدانية):

• Visiting current and potential client sites to assess opportunities.
• Analyzing maintenance and operation needs (AC, electricity, cleaning, security...).
• Holding field meetings with clients and project owners.
• Documenting sites (photos + technical notes).
• Monitoring supplier performance on-site and ensuring quality of execution.

2. Office Work (المهام المكتبية):

• Preparing technical and financial proposals.
• Developing operation and maintenance plans.
• Updating and managing the client database (CRM / Excel).
• Analyzing the market and competitors (prices and services).
• Preparing and reviewing contract documents in coordination with relevant parties.

3. Communication (التواصل والإيميلات):

• Sending proposals to clients and following up continuously.
• Communicating with potential clients via (calls, meetings, WhatsApp).
• Coordinating with suppliers and requesting quotations and updates.
• Responding to client inquiries within the specified time (SLA).

4. Client & Vendor Management (إدارة العملاء والموردين):

• Following up with existing clients to ensure their satisfaction and identify additional opportunities.
• Following up with potential clients and converting them into contracts.
• Evaluating supplier performance in terms of quality and commitment.
• Contributing to solving operational problems in coordination with the team.

5. Contracts Management (إدارة العقود):

• Attracting new contract opportunities (Leads Generation).
• Negotiating financial and operational terms.
• Closing deals and signing contracts.
• Handing over contracts to the operations team.

6. Reporting (التقارير):

Preparing periodic reports including:

• Number of field visits
• Number of new clients
• Number of proposals sent
• Number of deals closed
• Contract value
• Challenges and opportunities for improvement

7. Feedback & Continuous Improvement (التطوير المستمر):

• Collecting and analyzing feedback from clients and suppliers.
• Identifying recurring problems and proposing solutions.
• Providing ideas for service development and performance improvement.

KPIs (مؤشرات الأداء الرئيسية):

• Number of new contracts.
• Conversion rate (Leads to Contracts).
• Client response speed.
• Client satisfaction level.
• Achieved revenue value.

Qualifications (المؤهلات المطلوبة):

• Experience in business development or facility management.
• Strong negotiation and persuasion skills.
• Ability to work in the field and office.
• Proficiency in preparing proposals and reports.
• High communication skills (Arabic + English preferred).

Skills (المهارات):

• Analyzing client needs.
• Relationship management.
• Strategic thinking.
• Problem-solving.
• Time management and working under pressure.

Work Nature (طبيعة العمل):

• A mix of field and office work.
• Requires travel and site visits.
• Direct interaction with clients and suppliers.

Reporting Line (المرجعية):

• Reports to: Business Development Manager / Facility Management Manager.