Change Manager

About the Role

Ericsson is seeking a Change Manager to join its team in Riyadh. This full-time role is integral to Managed Services delivery, operating within the framework of the Ericsson Operations Engine. The Change Manager is responsible for governing and coordinating changes to customer networks, infrastructure, and services, ensuring compliance with established processes while minimizing customer impact.

Key Responsibilities

• Receive, review, register, and track Change Requests (CRs) using designated change management tools.
• Assess and prioritize changes based on business impact, technical complexity, operational risk, and service criticality.
• Identify scheduling conflicts, dependencies, and potential collisions across network domains and operational teams.
• Ensure risk assessments, impact analyses, implementation plans, and rollback procedures are documented and validated.
• Verify pre-checks, post-checks, test results, and required approvals before implementation and closure.
• Coordinate planned activities with customers, internal delivery teams, Field Operations, and third-party vendors.
• Organize and chair Change Advisory Board (CAB) meetings, ensuring informed decisions, approval compliance, and clear risk communication.
• Monitor change execution against approved schedules, procedures, and operational requirements.
• Review outcomes, validate service stability, and ensure accurate documentation and formal closure of CRs.
• Ensure CMDB updates following approved changes, where applicable.
• Monitor change management KPIs, including success rates, first-time-right execution, emergency changes, and change-related incidents.
• Drive continuous improvement to reduce change failures, minimize customer impact, and strengthen operational governance.
• Maintain standard operating procedures, operational documentation, and knowledge-sharing practices.
• Collaborate with cross-functional teams to ensure service continuity and alignment with customer requirements.

Qualifications and Experience

• BSc in Telecommunications, Computer Science, Information Technology, or an equivalent field.
• 5-10 years of experience in telecommunications or a related operational environment.
• Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network, and telecom network architectures.
• Understanding of change management processes, CRs, CABs, and operational governance.
• Knowledge of change planning, risk assessment, impact analysis, implementation validation, and rollback procedures.
• Understanding of service performance indicators, SLAs, incident management, and change-related disruptions.
• Familiarity with CMDB, ITSM tools, and operational documentation.
• Basic knowledge of automation, continuous improvement, and corrective and preventive actions.
• Telecom, ITIL, or change management certifications are an advantage.

Required Skills

• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, teamwork, stakeholder management, and cross-functional collaboration abilities.
• Ability to manage competing priorities, coordinate multiple activities, and work effectively under pressure.
• Proactive, detail-oriented, and results-driven mindset, with a focus on risk mitigation and service continuity.
• Commitment to ethics, compliance, and organizational values.