Client Delivery Lead

About the Role

Hanson Search is collaborating with a newly established research-based, strategy-led marketing consultancy in Riyadh, Saudi Arabia. This full-time Client Delivery Lead position is a founding operational role, responsible for establishing and managing the agency's delivery framework. The successful candidate will ensure that all client projects are executed on time, within budget, and to high standards, leveraging a core team and an extended network of specialist partners and freelancers.

Key Responsibilities

• Design, implement, and manage end-to-end operational processes, from project scoping through resourcing, delivery, quality assurance, and closure, across internal and external teams.
• Lead the selection, implementation, and adoption of the agency's technology stack, integrating CRM, project and resource management, finance, and reporting systems.
• Collaborate with the leadership team to determine whether to retain capabilities in-house, access them flexibly, or procure them externally.
• Build and manage a network of specialist agencies, production partners, and freelancers, including setting standards, rates, and conducting performance reviews.
• Maintain a comprehensive view of demand, skills, and capacity to assemble appropriate project teams.
• Oversee portfolio-level delivery, managing milestones, risks, scope changes, and quality across all project teams.
• Develop dashboards for delivery, capacity, and budget variance, and apply automation and AI to enhance efficiency and improve delivery outcomes.

Qualifications and Experience

• Over 10 years of significant experience in operations, integrated delivery, or program management within a marketing, creative, digital, or comparable professional-services business.
• Proven ability to establish operating models, workflows, and management systems from inception or through major transformation initiatives.
• Demonstrated experience in selecting and implementing connected business systems and applying practical automation and AI solutions. Software engineering expertise is not required.
• Ability to build and manage agency, specialist, and freelancer networks, with strong judgment in sourcing, partner selection, commercial negotiation, performance management, and continuity planning.
• Strong capabilities in scoping, capacity planning, and project governance, with an understanding of project economics and value-based pricing.
• Experience in Saudi Arabia or the GCC region, combined with adherence to international operating standards, is an advantage.

Compensation

A competitive package with a performance bonus is offered for this founding leadership role.