Control Tower Operator📣 Job Ad

About Salehiya Healthcare

Salehiya Healthcare is seeking a Control Tower Operator to join their team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are ready to contribute to critical monitoring operations within a healthcare logistics environment.

Role Summary

The Control Tower Operator is responsible for the continuous oversight of temperature control and GPS tracking systems. This role's primary function is to identify and respond promptly to any deviations or emergency situations, thereby ensuring product integrity and operational continuity. The operator is also tasked with the accurate preparation, documentation, and reporting of all identified deviations in strict adherence to company procedures.

Key Responsibilities

• Continuously monitor cold room temperature systems, GPS tracking systems, and temperature alarm systems to detect and respond to any deviations or alerts.
• Promptly communicate and escalate all deviations, emergencies, malpractices, and critical incidents to direct management and relevant stakeholders in accordance with established escalation procedures.
• Monitor truck refrigeration units and fleet transit routes to identify temperature variances, route deviations, or other transportation-related issues.
• Coordinate with drivers during vehicle breakdowns or emergencies and ensure continuous temperature monitoring to safeguard product integrity.
• Verify the functionality and availability of monitoring systems and immediately report any system failures or communication interruptions.
• Monitor operational systems for potential emergency conditions, including network failures, power outages, and other disruptions that may impact operations.
• Maintain effective communication with warehouse teams, transportation supervisors, maintenance personnel, and drivers to ensure timely resolution of incidents.
• Ensure strict compliance with all approved procedures, policies, and escalation matrices related to deviations, emergencies, and crisis situations.
• Prepare and maintain deviation reports for temperature excursions, route deviations, and emergency incidents, incorporating findings and corrective actions from relevant departments.
• Coordinate with warehouse storekeepers to investigate and determine the root causes of temperature deviations, whether operational or equipment related.
• Maintain accurate records of temperature monitoring data, fleet transit information, and incident reports, providing operational support during emergencies and crisis situations.

Required Experience

Candidates for this position should possess 0-1 years of relevant experience in a monitoring, logistics, or operational support role.

Work Location and Type

This is a full-time role based in Riyadh, Saudi Arabia, requiring dedicated presence to manage continuous monitoring operations.

Application Process

Qualified candidates are encouraged to apply to contribute to Salehiya Healthcare's commitment to operational excellence and product integrity.