Coord Housekeeping📣 Job Ad

About the Role at W Hotels

W Hotels is seeking a full-time Coord-Housekeeping to join its team in Riyadh. This role is central to supporting Housekeeping management in daily activities and ensuring efficient coordination across various hotel departments to maintain high standards of guest room readiness and service.

Core Responsibilities

• Run sold room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of ‘Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms, including those previously on the ‘Do Not Disturb' list.
• Complete all required Housekeeping paperwork accurately.

Operational Support and Guest Interaction

• Assist Housekeeping management in overseeing daily operational activities.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Ensure adherence to quality expectations and service standards.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Communicate professionally and clearly, both verbally and in written documents, ensuring accuracy and completeness.
• Utilize computers to enter and locate work-related information efficiently.

Compliance and Professional Standards

• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.

Required Qualifications

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience is required for this position.
• License or Certification: None required.

Physical Demands

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.