Customer Care Advisor (Non voice)

About Tamara

Tamara is a leading fintech platform operating in Saudi Arabia and the GCC region. The company provides financial solutions across various sectors including retail, travel, education, and healthcare, serving over 25 million customers and more than 130,000 partner merchants. Tamara is supported by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital.

About the Role

Tamara is seeking a Customer Care Advisor (Non-voice) to join its Customer Experience team in Riyadh, Saudi Arabia. This full-time role is essential for providing support to customers by addressing their queries related to Tamara's services through website and live chat channels. The position requires 0-1 years of experience in a relevant field.

Key Responsibilities

• Respond to inbound emails and live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions to resolve issues.
• Offer detailed explanations of services.
• Strive to meet support metrics while delivering excellent customer service.
• Follow communication guidelines when handling various topics.

Required Skills and Attributes

• Proficiency in managing daily customer interactions.
• Strong written and verbal communication skills for effective issue resolution.
• Ability to find solutions quickly, even in a fast-paced environment.
• A driven, determined, and curious team player with a positive outlook.
• Solution-oriented approach, demonstrating perseverance through challenges.
• Ability to work collaboratively with empathy and respect.
• Comfortable with responding quickly and adapting to changes without losing momentum.

Work Environment

This role is based onsite at Tamara's office in Riyadh, Saudi Arabia. The position is full-time and involves working within a customer experience team focused on non-voice support channels.

Application Process

Candidates interested in this Customer Care Advisor position are encouraged to apply. Salary details will be discussed during the interview process.