Customer Care Officer

About the Role

Alkhorayef Energy Systems (AES) is seeking a qualified Customer Care Officer to join its team in Riyadh. This full-time role involves managing customer interactions and supporting various administrative tasks to ensure high levels of customer satisfaction and operational efficiency.

Key Responsibilities

• Handle inbound and outbound calls, responding professionally to customer enquiries.
• Create, assign, and follow up on customer leads.
• Register customer complaints and coordinate with relevant departments for resolution.
• Conduct customer satisfaction surveys and accurately record feedback.
• Monitor customer interactions across various service channels, including emails and chatbots.
• Support supplier registration, tender coordination, and PQD documentation and reporting.
• Maintain accurate records and ensure timely follow-up on customer requests.
• Escalate overdue or unresolved cases to the CRM Team Lead.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of relevant experience in customer care or customer service.

Required Skills

• Strong communication, coordination, and follow-up skills.
• Good reporting and documentation skills.
• Proficiency in both Arabic and English.

Work Location

This position is based in Riyadh, specifically within the Second Industrial City.

Application Process

Qualified candidates are encouraged to apply for this full-time opportunity with Alkhorayef Energy Systems.