Customer Engineer Thermal

About the Role

Vertiv is seeking a Thermal Service Engineer to join their team in Riyadh, Saudi Arabia. This full-time role involves the installation, commissioning, preventive maintenance, and troubleshooting of thermal management solutions across the Kingdom of Saudi Arabia, with secondary support provided to the wider Middle East region as needed. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Perform installation, commissioning, and start-up of precision cooling and thermal management systems, including CRAC/CRAH units, chillers, condensers, and related infrastructure.
• Execute scheduled preventive and predictive maintenance in accordance with OEM standards and customer SLAs.
• Diagnose and resolve complex thermal system faults, including issues with refrigeration circuits, controls, and BMS integration.
• Provide technical support and emergency response for critical data center and telecom environments across KSA.
• Extend field support to the broader Middle East region (UAE, Qatar, Bahrain, Kuwait, Iraq) on a rotational or as-needed basis.
• Prepare and submit detailed service reports, site assessments, and recommendations.
• Coordinate with the regional service delivery team, project managers, and channel partners to ensure seamless service execution.
• Support warranty claims, spare parts identification, and escalation management.
• Maintain compliance with local health, safety, and environmental regulations.
• Mentor and provide on-the-job training to junior engineers and channel partner technicians.

Required Experience and Attributes

• 2-5 years of experience in a relevant field.
• Self-driven with the ability to work independently in remote or customer-facing environments.
• Strong problem-solving and analytical skills.
• Excellent communication and customer relationship management abilities.
• Adaptable to working in high-temperature outdoor conditions typical of the Gulf region.
• Commitment to safety and quality standards.

Work Location

This position is based in Riyadh, Saudi Arabia, with responsibilities extending across the KSA region and secondary support to the wider Middle East.