Customer Experience Specialist📣 Job Ad

About the Role

Tatweer Educational Technologies is seeking a Customer Experience Specialist to join its team in Riyadh, Saudi Arabia. This full-time position is central to enhancing and managing the customer journey across all company touchpoints, with a particular focus on digital products and services.

Role Summary

The Customer Experience Specialist is responsible for ensuring exceptional service delivery by deeply understanding customer needs, proactively addressing challenges, and thoroughly analyzing customer feedback. This role drives continuous improvements to digital offerings, directly contributing to overall customer satisfaction and loyalty within the technology sector.

Key Responsibilities

• Monitor and optimize the customer journey across all digital channels.
• Collect, analyze, and address customer feedback and complaints in coordination with relevant teams.
• Measure and evaluate customer satisfaction levels, recommending initiatives to improve the overall customer experience.
• Collaborate with Product, Technology, and Customer Service teams to enhance customer experience initiatives.
• Identify customer pain points and propose effective solutions.
• Prepare periodic customer experience reports and present recommendations to management.
• Follow up on critical customer cases, ensuring timely resolution within established service standards.
• Participate in the development and implementation of customer experience policies and procedures.
• Monitor service quality and ensure compliance with customer experience standards.
• Support initiatives and projects aimed at improving customer loyalty and retention.

Qualifications and Experience

• Bachelor's degree in Business Administration or an equivalent field.
• Two (2) years of experience in Customer Experience or Customer Success within the technology sector.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a dynamic environment focused on advancing educational technologies.

Application Information

Interested candidates are encouraged to submit their applications. Salary details for this position will be discussed during the interview process.