Customer Experience Specialist📣 Job Ad

About GIG Saudi and the Role

GIG Saudi is seeking a dedicated Customer Experience Specialist to join its team in Riyadh, Saudi Arabia. This full-time position is central to ensuring high-quality customer interactions and maintaining service excellence across various communication channels.

Role Overview

The Customer Experience Specialist will be responsible for managing customer interactions through phone, email, and chat. This role requires a comprehensive understanding of the company's offerings, internal procedures, and escalation protocols to effectively address inquiries and resolve complaints, ensuring a positive customer journey.

Key Responsibilities

• Address customer inquiries and resolve complaints effectively and efficiently.
• Ensure the provision of accurate and consistent information to all customers.
• Maintain high service standards and adhere to established deadlines.
• Offer support, resources, and assistance to both customers and internal team members.
• Monitor customer interactions to ensure timely and complete issue resolution.
• Collect and implement feedback from customers and team members for continuous improvement.
• Maintain necessary tools and equipment to support service functions.
• Perform other tasks as assigned by the direct manager.

Qualifications and Experience

The ideal candidate will have 2 to 5 years of experience in a customer-facing role, demonstrating a strong capability to manage customer interactions across various channels. This includes a proven ability to understand company offerings, internal procedures, and escalation protocols to effectively address inquiries and resolve complaints.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a dynamic environment focused on delivering exceptional customer service.

Application Process

Interested candidates are invited to submit their applications for consideration. We look forward to reviewing your qualifications.