Customer Experience Specialist Tamgo

About Zahid Tractor and Tamgo

Zahid Tractor is seeking a Customer Experience Specialist-Tamgo to join their team in Jeddah. This full-time position is integral to enhancing customer interactions and support for Tamgo KSA operations.

Role Overview

The Customer Experience Specialist is responsible for managing customer communication, follow-up, and case tracking across Tamgo KSA. This role ensures timely responses, accurate information flow, and effective after-sales support. The specialist contributes to overall customer satisfaction by coordinating with internal teams, supporting customer communications, and monitoring service performance.

Key Responsibilities

• Track customer inquiries, leads, and service requests received through the call center and approved digital channels, ensuring accurate logging and documentation.
• Coordinate with sales, service, and technical teams to follow up on customer cases, ensuring timely resolution and proper case closure.
• Monitor response times, follow-up status, and service progress, escalating delays or issues to the direct manager when required.
• Support customer communication activities across approved digital platforms, ensuring accuracy, professionalism, and alignment with Tamgo’s brand and offerings.
• Maintain and organize customer-related data, reports, profiles, and communication materials to support internal teams and decision-making.
• Collect basic customer feedback, service-related photos, and activity updates, and share insights with relevant stakeholders.
• Assist in coordinating customer communication and follow-up activities related to exhibitions, events, and industry engagements.
• Identify recurring customer issues and opportunities for improvement, and recommend practical actions to enhance response time, coordination, and customer satisfaction.

Qualifications and Experience

Candidates for this role should possess 2-5 years of relevant experience in customer communication, support, or a related customer-facing role. A strong understanding of customer service principles and effective communication practices is essential for success in this position.

Work Environment and Location

This full-time position is based in Jeddah, Saudi Arabia. The role requires close collaboration with various internal departments, including sales, service, and technical teams, to ensure comprehensive and integrated customer support.

Career Contribution

This position offers an opportunity to significantly contribute to customer satisfaction and operational excellence within Zahid Tractor's Tamgo division, playing a key role in maintaining strong customer relationships.