Customer Experience Specialist📣 Job Ad

About Rize and the Opportunity

Rize is a pioneering rent-now-pay-later platform in Saudi Arabia, dedicated to enhancing the accessibility and affordability of rental services for both tenants and landlords. The company aims to simplify financial management for tenants and ensure secure income for landlords. We are seeking a Customer Experience Specialist to join our full-time team in Riyadh and contribute to this mission. This role offers a competitive salary and an opportunity to be part of an innovative and diverse environment.

Role Purpose

The Customer Experience Specialist supports Rize's customers, including landlords and tenants, to ensure seamless property transactions and high service quality. This position involves assisting with property handovers, resolving daily issues, and maintaining strong customer relationships. The successful candidate will receive training and guidance from senior team members, gradually taking ownership of tasks and developing expertise in customer experience management.

Key Responsibilities

• Support the development of positive, trust-based relationships with landlords and tenants.
• Assist in conducting regular check-ins to ensure satisfaction among all parties.
• Learn and assist in managing the property handover process between landlords and tenants.
• Help inspect units during move-in and move-out to verify proper condition and document findings for reporting.
• Serve as the initial point of contact for basic inquiries and issues.
• Assist in mediating minor conflicts and escalating complex cases to senior team members when necessary.
• Coordinate with internal teams, such as maintenance, operations, and support, to facilitate issue resolution.
• Conduct daily follow-up calls to gather feedback and monitor service quality.
• Share customer insights with the team to contribute to continuous service improvement.
• Maintain organized records of communications, handover notes, and customer feedback.
• Support the preparation of basic reports for the team.

Qualifications and Experience

• 0-1 years of experience, suitable for a fresh graduate eager to learn and grow.
• Demonstrated passion for effective communication and problem-solving.
• A commitment to making individuals feel valued and supported.

Our Team and Culture

The Rize team comprises over 20 professionals of diverse nationalities, working from our office in Riyadh, Saudi Arabia. We are a group of innovators, thinkers, and problem-solvers dedicated to creating a positive market impact. Our core values include innovation, customer centricity, adaptability, empowerment & collaboration, and ethical excellence, fostering an environment committed to driving change.

Application Process

Candidates interested in this full-time Customer Experience Specialist role are encouraged to apply.