Customer Experience Specialist

About Riyadah Solutions

Riyadah Solutions is a Saudi technology company specializing in the car rental and mobility sector. The company supports rental businesses in managing their operations while providing a seamless rental experience for customers. Riyadah is currently building its Customer Experience team in Riyadh ahead of its launch.

The Role: Customer Experience Specialist

Riyadah Solutions is seeking a Customer Experience Specialist to join its team in Riyadh. This full-time role is suitable for individuals with 0-1 year of experience, including fresh graduates, who are motivated to contribute to a new team. The specialist will report directly to the Customer Experience Manager.

Key Responsibilities

• Respond to customer inquiries and provide professional support via phone and digital channels in both Arabic and English.
• Ensure timely, accurate, and effective resolution of customer requests and complaints.
• Coordinate with internal teams and business partners to address customer needs.
• Record, manage, and follow up on customer interactions and cases using the CRM system.
• Escalate complex or urgent issues according to established procedures.
• Maintain high standards of service quality, customer satisfaction, and data confidentiality.
• Identify recurring customer concerns and provide feedback to support continuous service improvement.

Qualifications and Requirements

• Saudi national.
• Excellent spoken and written Arabic, with good English communication skills.
• Strong communication, problem-solving, and customer service skills.
• Professional, patient, and empathetic approach when handling customer inquiries and complaints.
• Comfortable using digital applications and CRM systems.
• Well-organized and capable of managing multiple customer cases.
• Willingness to work rotating shifts, including weekends and public holidays.
• Customer service experience is preferred, and fresh graduates are welcome to apply.
• Experience in car rental, mobility, travel, or hospitality sectors is a plus.

Application Process

Interested candidates are encouraged to apply to join Riyadah Solutions' Customer Experience team.