Customer Service Coordinator📣 Job Ad

About Dirah Development Company

Dirah Development Company is a Saudi development firm specializing in urban and heritage development projects. The company focuses on revitalizing historical areas, transforming them into vibrant destinations that support tourism, culture, and quality of life, in alignment with Saudi Vision 2030.

The Role of Customer Service Coordinator

Dirah Development Company is seeking a Customer Service Coordinator to join its team in Riyadh. This full-time role is central to enhancing customer satisfaction by managing inquiries, requests, and feedback, ensuring a seamless and positive customer journey. The coordinator will provide reliable support to both customers and internal stakeholders, contributing to Dirah's vision as a living heritage destination.

Key Responsibilities

• Respond to customer inquiries, requests, and complaints across various communication channels in a professional and timely manner.
• Ensure a seamless customer journey by providing accurate information, timely follow-up, and effective issue resolution.
• Coordinate with internal departments and stakeholders to resolve customer concerns and maintain service excellence.
• Record, monitor, and maintain customer interactions and service requests within approved systems and databases.
• Collect and analyze customer feedback to identify trends and opportunities for service improvement.
• Support the implementation of customer experience initiatives.
• Prepare customer communications, reports, and service performance updates as required.
• Assist in improving customer journeys and recommending enhancements based on customer insights.
• Represent Dirah's values through professional, courteous, and customer-centric interactions.
• Ensure compliance with organizational policies, service standards, and data confidentiality requirements.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Demonstrated customer focus and proactive approach to service.

Required Skills

• Excellent communication skills.
• Strong attention to detail.
• Passion for creating memorable customer experiences.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The successful candidate will join a team dedicated to delivering exceptional customer experiences within a dynamic development company.