Customer Service Officer

About Baraya Extended Care

Baraya Extended Care is seeking a Customer Service Officer to join their team in Riyadh, Saudi Arabia. This is a full-time position for a customer-focused professional dedicated to ensuring high customer satisfaction.

Role Overview

The Customer Service Officer will be responsible for handling customer inquiries, resolving complaints, and maintaining a high standard of service. This role requires an individual with a strong commitment to customer satisfaction and the ability to manage various customer service tasks effectively.

Key Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Ensure high levels of customer satisfaction through effective service delivery.
• Collaborate with internal teams to provide quality service.

Qualifications and Requirements

• 2-5 years of experience in a customer service role.
• Proven experience in handling inquiries and resolving complaints.
• Familiarity with CRM systems.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Strong collaboration skills for teamwork.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, within a team-oriented environment focused on delivering exceptional customer care.