Customer Service Officer📣 Job Ad

About Medicals International and the Role

Medicals International is seeking a dedicated Customer Service Officer to join our team in Riyadh, Saudi Arabia. This full-time role is crucial for ensuring efficient handling of customer requests and maintaining high levels of customer satisfaction within our operations in Riyadh.

Role Overview

The Customer Service Officer will serve as the primary point of contact for both internal and external customers, processing their queries and requests effectively. The core objective is to deliver exceptional service, coordinate with various internal departments, and ensure timely and accurate fulfillment of orders and resolution of issues, contributing directly to overall customer satisfaction.

Key Responsibilities

• Answer and process customer queries and requests received via phone.
• Coordinate with and process sales team members' queries and order placements over the phone.
• Handle and process inter-office orders through the e-mail system.
• Liaise with the sales team and accounts receivables manager prior to processing orders.
• Take and invoice sales orders based on established price lists and exception lists, and follow up on their processing.
• Coordinate with the delivery team to ensure customers receive their orders on schedule.
• Process customer complaints by directing them through the appropriate channels.
• Manage returned goods in accordance with company procedures.
• Coordinate and follow up with the storekeeper to ensure efficient and effective order preparation as per company regulations and protocols, and monitor the delivery team's schedule.
• Handle the processing and follow-up of special item orders.
• Maintain accurate records of all special items ordered.
• Prepare and submit daily reports to the CS Manager on metrics such as the number of invoices and total sales.
• Submit a daily report detailing activities and achievements to the supervisor.
• Actively participate in and adhere to the Medicals International Quality Management system.

Qualifications and Experience

• A Bachelor's degree is preferred.
• 0-2 years of professional experience, ideally external to Medicals International.

Required Skills and Personal Attributes

• Good knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and email systems.
• Demonstrated patience and an energetic approach to customer interactions.
• A pragmatic mindset with a friendly personality.

Work Environment

This full-time position is based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a dynamic team environment focused on delivering high-quality customer service.