Customer Service

About the Role

2P Perfect Presentation is seeking a Customer Service professional to join their team in Makkah, with opportunities in Jeddah and Makkah. This full-time role is focused on delivering a high-quality customer journey across various touchpoints, ensuring customer needs are met and satisfaction is improved.

Role Overview

The Customer Service professional is responsible for understanding customer needs, resolving inquiries, and supporting internal teams to maintain a consistent and positive customer experience. The ideal candidate will be customer-focused, proactive, and adaptable to different customer service channels and operational requirements.

Key Responsibilities

• Handle customer inquiries, requests, and feedback through various communication channels including phone, email, chat, social media, and in-person.
• Ensure timely and professional resolution of customer issues and complaints.
• Maintain accurate records of customer interactions and follow up as needed.
• Collaborate with internal teams to improve processes and customer experience outcomes.
• Identify recurring customer issues and provide suggestions for service improvement.
• Support customer retention and satisfaction initiatives.
• Ensure compliance with company policies, service standards, and quality guidelines.
• Contribute to reporting and tracking customer satisfaction and service performance.

Qualifications and Requirements

• Any educational background or relevant experience in customer service, customer experience, or related roles.
• 0-1 years of experience required.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in MS Office and customer service tools/CRM systems (preferred).

Work Type

This is a full-time position.

Application Process

Salary information will be disclosed during the interview process.