CVM / Segmentation Head Segmentation Strategy & Analytics📣 Job Ad

About CodeNinja Inc.

CodeNinja Inc. is a technology and AI consulting firm specializing in delivering embedded and forward-deployed engineering and analytics teams. The company partners with clients across KSA, Pakistan, Egypt, and Latin America to build high-performing teams that drive measurable business impact.

Role Overview: CVM / Segmentation Head

CodeNinja Inc. is seeking a full-time CVM / Segmentation Head to lead customer segmentation strategy and analytics for a client based in Riyadh, Saudi Arabia. This role involves designing comprehensive segmentation frameworks, translating customer insights into targeted propositions, and driving measurable improvements across key business areas including acquisition, engagement, retention, and pricing decisions.

Key Responsibilities

• Design and manage end-to-end customer segmentation frameworks aligned with business objectives.
• Lead customer analytics initiatives, including behavioural profiling, value-based segmentation, and lifecycle analysis.
• Translate segmentation insights into targeted and actionable customer propositions.
• Collaborate with marketing, product, and pricing teams to enhance acquisition, engagement, retention, and pricing strategies.
• Oversee advanced data analysis and BI/reporting to monitor segment performance and CVM effectiveness.
• Present segmentation strategy and insights to senior stakeholders, influencing commercial decisions.
• Continuously refine segmentation models based on performance data and market shifts.

Required Qualifications

Candidates should possess 5-10 years of relevant experience and demonstrate the following:

• Proven track record in establishing segmentation strategy and frameworks from inception.
• Strong hands-on experience with customer analytics, advanced data analysis, and behavioural profiling.
• Solid BI/reporting skills, with familiarity in tools such as Power BI, Tableau, or SQL (tool-specific requirements to be confirmed).
• Demonstrated impact on acquisition, engagement, retention, or pricing through segmentation-driven decisions.
• Strong stakeholder management abilities and the capacity to translate analytics into business propositions.

Preferred Skills and Experience

• Experience within a CVM function in industries such as telecom, banking, or retail.
• Familiarity with predictive or propensity modelling.
• Prior experience leading a segmentation or analytics team.

Application Details

This is a full-time position based in Riyadh, Saudi Arabia. Salary information for this role is not disclosed.