Dir Food & Beverage B

About the Role

Westin is seeking a Director of Food & Beverage to lead the strategic business operations of the property’s food and beverage/culinary division in Riyadh. This full-time role encompasses Restaurants/Bars, Room Service, and Banquets/Catering, focusing on departmental strategy, brand service implementation, and financial performance. The Director will ensure operations meet target customer needs and enhance employee satisfaction while driving revenue growth.

Key Responsibilities

• Function as the strategic business leader for the property’s food and beverage/culinary operations.
• Oversee the development and implementation of departmental strategies, ensuring alignment with brand service initiatives.
• Ensure food and beverage operations meet target customer needs and contribute to employee satisfaction.
• Focus on growing revenues and maximizing the financial performance of the department.
• Develop and implement property-wide strategies to deliver products and services that exceed customer and employee expectations, providing a return on investment.
• Set expectations and hold the food and beverage leadership team accountable for service behaviors.
• Review financial reports to assess performance against budget and recommend CAPEX funding for equipment and renovations.
• Collaborate with the leadership team to identify concerns and develop strategies for financial improvement.
• Establish challenging, realistic, and obtainable goals to guide operations and performance, striving for continuous service improvement.

Operational and Financial Management

• Develop and manage the Food and Beverage budget.
• Monitor actual and projected sales to ensure revenue goals are met or exceeded and address opportunities.
• Implement and enforce cash and liquor control policies across all food and beverage areas.
• Maintain profit margins without compromising guest or employee satisfaction.
• Identify opportunities to increase profits and create value through process challenges, innovation, and change.
• Estimate food, liquor, wine, and other beverage consumption for purchasing and requisitioning.
• Order and purchase necessary equipment and supplies.

Leadership and Team Development

• Utilize interpersonal and communication skills to lead, influence, and encourage team members, advocating sound financial decisions and demonstrating integrity.
• Foster mutual trust, respect, and cooperation among team members.
• Serve as a role model for appropriate behaviors and achieve performance, budget, and team goals.
• Ensure regular, ongoing communication within all food and beverage areas (*, pre-meal briefings, staff meetings).
• Establish and maintain collaborative relationships with direct reports and the entire food and beverage team.
• Identify developmental needs of others and provide coaching, mentoring, or support to improve knowledge and skills.
• Provide guidance and direction to subordinates, setting performance standards and monitoring performance.
• Coach and support the food and beverage leadership team in managing wages, food and beverage costs, and controllable expenses.
• Hire leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership.
• Set goals and expectations for direct reports using the performance review process and hold staff accountable.
• Ensure clear communication of expectations and objectives to subordinates, allowing for questions and concerns.
• Address issues with Human Resources as necessary and ensure fair and equitable treatment of employees.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.

Guest Experience and Market Awareness

• Provide services that exceed expectations for customer satisfaction and retention.
• Improve service by communicating guest needs, providing guidance, feedback, and coaching.
• Review findings from comment cards and guest satisfaction results with the F&B team and ensure corrective actions are taken.
• Empower employees to deliver excellent guest service.
• Stay aware of market trends and introduce new food and beverage products to meet customer expectations, generate revenue, and maintain a competitive position.

Qualifications and Experience

• Experience: 0-1 years in a relevant field.
• Ability to analyze information and evaluate results to choose the best solutions and solve problems.
• Strong focus on maintaining a balance between profit and service satisfaction.