Employee Engagement Assistant

About NES Fircroft

NES Fircroft is seeking an Employee Engagement Assistant to join its team in Riyadh, Saudi Arabia. This full-time role focuses on maintaining strong relationships with outsourced staff to ensure their satisfaction and alignment with client expectations.

Role Summary

The Employee Engagement Assistant is responsible for facilitating communication and support for outsourced employees. This involves promptly addressing concerns, gathering feedback, and providing timely updates to internal teams to ensure employee well-being and satisfaction.

Key Responsibilities

• Act as a liaison between client employees and NES management to address concerns and improve communication channels.
• Coordinate with new hires, including conducting face-to-face meetings during NES induction and organizing follow-up meetings at client sites.
• Conduct regular check-in calls with employees to assess satisfaction, gauge morale, and gather feedback.
• Collaborate with internal teams to support the implementation of policies and initiatives aimed at promoting employee well-being.
• Assist in conflict resolution processes and provide necessary support to employees.
• Maintain accurate records of all employee interactions, concerns, and engagement activities.

Qualifications and Requirements

• A bachelor's degree or equivalent in Business Administration or a related field is preferred.
• Proven experience in customer service roles is highly desirable.
• Strong knowledge of employee engagement principles, retention strategies, and contractor lifecycle management.
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse contractor groups.
• Proficiency in Microsoft Office tools and experience with HR or engagement management systems.
• Demonstrated problem-solving skills and the ability to handle sensitive information with discretion.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring direct engagement with outsourced staff and collaboration with internal teams.

Application Process

Candidates who meet the specified requirements are encouraged to apply.