Executive Sales📣 Job Ad

About the Role

Marriott International is seeking a full-time Executive-Sales to join the Four Points by Sheraton team in Riyadh. This role is integral to maximizing revenue and ensuring guest loyalty by efficiently processing reservations and actively supporting sales and marketing initiatives. The Executive-Sales serves as a role model, upholding company standards, and contributing to the brand's focus on providing uncomplicated service to guests.

Sales and Revenue Generation

• Maximize revenue through effective sales techniques, including up-selling, while maintaining existing guest loyalty to Marriott.
• Determine and provide complimentaries to guests as gestures of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image both internally and externally.

Guest Service and Reservations

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information accurately into the appropriate software when taking guest reservations.
• Process requests for redeeming Marriott Rewards points.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individuals or departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and thank guests with genuine appreciation.

Administrative and Operational Support

• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Prepare and review written documents accurately and completely.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Professional Standards and Team Collaboration

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Assist management in training and motivating employees, serving as a role model.

Required Qualifications

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None.