FM Services Specialist Saudi National

About the Role

Parsons Corporation is seeking a FM Services Specialist – Saudi National to join their team in Riyadh, Saudi Arabia. This full-time role involves supporting the on-site technical oversight and operational governance of Integrated Facilities Management (IFM) services across large-scale workforce accommodation and community assets. The specialist will monitor hard and soft FM services, contractor performance, asset condition, worker welfare, hygiene, maintenance, and service quality to ensure facilities operate safely, reliably, and in accordance with contractual requirements, SLAs, KPIs, and applicable standards.

Key Responsibilities

• Provide day-to-day on-site oversight of Integrated Facilities Management activities across various facilities.
• Conduct routine field inspections to assess facility condition, operational performance, cleanliness, safety, and service quality.
• Monitor FM contractors and service providers for compliance with contractual requirements, procedures, SLAs, and KPIs.
• Review contractor response times, work quality, preventive maintenance performance, and service request closure.
• Identify operational deficiencies, engineering defects, maintenance issues, and service failures, and support corrective action implementation.
• Track corrective actions and follow up with contractors to ensure timely resolution of deficiencies.
• Conduct quality inspections of soft FM services, including cleaning, catering, waste management, and pest control.
• Inspect mass-catering kitchens, food preparation, storage, and dining facilities for compliance with food safety and hygiene.
• Monitor planned preventive maintenance and corrective maintenance activities for HVAC, electrical, plumbing, and other building systems.
• Review maintenance schedules and verify completion of planned maintenance activities.
• Support City Operations and Asset Management during joint inspections, snagging, commissioning, and handover of new facilities.
• Track resident maintenance requests, complaints, and service issues, coordinating with contractors for timely resolution.
• Prepare daily and weekly FM reports, contractor performance assessments, incident logs, and management summaries.
• Coordinate with Asset Management, City Operations, HSE, Security, Community Management, and other stakeholders.
• Support emergency response, business continuity, and incident management activities.

Qualifications and Experience

• Education: Diploma or Bachelor’s Degree in Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Services, or a related technical discipline.
• Experience: Minimum 5 years of facilities management experience, including hands-on site supervision, inspections, maintenance coordination, and contractor management.
• Experience supporting workforce accommodation, workers’ villages, remote camps, high-density residential compounds, or similar operational facilities.
• Experience supporting or monitoring Integrated Facilities Management service providers.
• Working knowledge of hard and soft FM services, including HVAC, electrical, plumbing, planned/corrective maintenance, cleaning, catering, waste management, pest control, hygiene, and sanitation.
• Experience with monitoring contractor performance against contractual SLAs and KPIs.
• Understanding of planned preventive maintenance, corrective maintenance, work orders, and service request management.
• Experience conducting facility inspections, identifying defects, and tracking corrective actions.
• Knowledge of asset registers, equipment condition monitoring, maintenance records, and lifecycle maintenance principles.
• Experience supporting facility handover, snagging, commissioning, and operational readiness activities.

Required Skills

• Ability to interpret FM contracts, scopes of work, performance requirements, and service specifications.
• Good problem-solving skills and the ability to address operational issues in a fast-paced environment.
• Ability to coordinate and influence contractor teams without direct administrative reporting authority.
• Strong attention to detail and the ability to identify recurring operational and service quality issues.
• Strong written and verbal communication skills.
• Ability to prepare clear operational reports, inspection findings, incident logs, and contractor performance updates.
• Ability to work independently and make appropriate operational decisions within assigned authority.
• Good stakeholder management and multidisciplinary coordination capabilities.

Desired Attributes

• Experience supporting Saudi Arabian giga-projects, major master-planned developments, workforce villages, or large residential communities.
• Experience within City Operations, Asset Management, Facilities Management, Community Operations, or Property Management environments.
• Professional Facilities Management certification such as CFM, FMP, IWFM, or equivalent is preferred.
• NEBOSH, IOSH, OSHA, or equivalent HSE qualification is an advantage.
• Experience using CAFM, CMMS, asset management, or digital inspection platforms.
• Knowledge of food safety, catering hygiene, sanitation, and high-volume food service operations.
• Familiarity with lifecycle planning, asset condition assessments, preventive maintenance optimization, and reliability improvement.
• Knowledge of emergency response, incident management, and business continuity requirements within residential communities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic operational environment, coordinating with various contractors, residents, and stakeholders to ensure high standards of facility management and worker welfare.