Front Desk Agent ( Saudi National )📣 Job Ad

About the Role

W Hotels in Riyadh is seeking a Saudi National Front Desk Agent to join their team. This full-time position offers an opportunity to contribute to creating memorable guest experiences. The role involves a hands-on approach to guest services, ensuring smooth operations and guest satisfaction.

Role Overview

As a Front Desk Agent, your primary function extends beyond standard check-in and check-out procedures. You will be instrumental in building and delivering unique and memorable experiences for guests throughout their stay. This involves taking initiative to provide a wide range of services, guiding guests, and addressing their needs proactively. You will be empowered to manage operational tasks, respond to guest requests, complete necessary reports, and share local area highlights, ensuring all guest interactions are integrated into their overall experience.

Core Responsibilities

• Facilitate guest check-in and check-out processes efficiently.
• Deliver a wide range of services to guide guests throughout their stay.
• Address guest requests and operational needs promptly.
• Complete required reports and documentation.
• Share local area information and highlights with guests.
• Ensure all guest transactions are part of a positive experience.

Essential Requirements for Success

Regardless of your specific role, certain fundamental aspects are critical for success within W Hotels. These include maintaining a safe work environment, adhering to company policies and procedures, upholding confidentiality, protecting company assets, and ensuring all quality standards are met. Your professional appearance and communication are also key. As a Front Desk Agent, you will be on your feet and moving for extended periods, requiring the ability to stand, sit, or walk. The role also involves a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Successfully performing these duties, along with other reasonable job requests, is essential for delivering excellent service to guests and contributing to the business.

Qualifications and Experience

• Saudi National applicants only.
• Experience required: 0-1 year.

About W Hotels and Marriott International

W Hotels operates with a mission to "Ignite Curiosity, Expand Worlds." It is a brand that emphasizes experiencing life and opening doors and minds. The culture is driven by an "tuned-in, up-for-anything spirit," renowned for reinventing luxury norms globally. The "Whatever/Whenever" service philosophy brings guest passions to life. Joining W Hotels means becoming part of a portfolio of brands under Marriott International, a company dedicated to being an equal opportunity employer that values and celebrates the unique backgrounds of its associates. Marriott International fosters an environment where diverse cultures, talents, and experiences are recognized as its greatest strength, committed to non-discrimination on any protected basis.