Front Desk Agent

About the Role

St. Regis is seeking a Front Desk Agent to join their team in Riyadh. This full-time position involves managing guest check-ins and check-outs, handling various payment types, and ensuring a smooth and professional guest experience. The role requires 0-1 years of experience.

Key Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit.
• Manage guest check-outs, resolving any late or disputed charges.
• Answer, record, and process guest calls, messages, requests, questions, and concerns.
• Coordinate with Housekeeping to monitor room readiness for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.
• Provide guests with directions and information about the property and local attractions.
• Run daily reports (arrivals, departures), identify special requests, and verify report accuracy.
• Complete designated cashier and closing reports within the computer system.
• Cash guests' personal and traveler's checks.
• Count the bank at the beginning and end of each shift, balancing and dropping receipts according to Accounting specifications.

Operational Standards and Conduct

• Adhere to all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management.
• Follow all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None.

About St. Regis Hotels & Resorts

St. Regis Hotels & Resorts, part of Marriott International, offers exquisite experiences at over 50 luxury hotels and resorts globally. The brand is known for its uncompromising level of bespoke and anticipatory service, delivered by a team combining classic sophistication and modern sensibility, including signature Butler Service. St. Regis is committed to fostering an environment where the unique backgrounds of its associates are valued and celebrated, promoting non-discrimination on any protected basis.